Services

Student Welfare

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Student Services at Holmes is there to support you to achieve your educational, career and personal goals. Holmes Institute draws on a wealth of experience and expertise in language, academic and study skills support that are available to all our students at no extra cost. While Academic Support classes are offered on a weekly basis and open to all students without appointment, other support sessions are offered on demand and request by students, including appointment with one of our experienced Academic Mentors. Please contact Student Services on your campus for more information on these services.

At Holmes Institute, we are committed to our students' personal safety and wellbeing too. That's why we have 24/7 'support contact' available to you in emergency situations. Your 24/7 support contact can also be contacted to request support in regards to cases of Sexual Harassment or Assault. Your 24/7 support contacts details are below:

 

24/7 Support Contacts Details
 MelbourneSydneyBrisbaneGold CoastCairns
Address185 Spring Street, Melbourne VIC 300091 York Street, Sydney NSW 20001/171 Elizabeth Street, Brisbane QLD 4000Level 2, Circle on Cavill, 3184
Surfers Paradise Blvd, Surfers Paradise QLD 4217		18 Lake Street, Cairns QLD 4870
Tel Number
03 9662 205502 9299 140007 3211 418807 5592 547707 4041 2855
Emailmelbourne
@holmes.edu.au		sydney
@holmes.edu.au		brisbane
@holmes.edu.au		goldcoast
@holmes.edu.au		cairns
@holmes.edu.au
International Student ContactMr David Mustafa
-Campus Director
Email:
dmustafa
@holmes.edu.au		Mr Rob Relton
-Campus Director
Email:
rrelton
@holmes.edu.au		Mr Terry Malone
-Campus Director
Email:
tmalone
@holmes.edu.au		Mr Bailey Eder
-Campus Director
Email:
beder
@holmes.edu.au		Ms Cerie Jinno
-Campus Director
Email:
cjinno
@holmes.edu.au
24 Hour Emergency Contact03 7002 339903 7002 339903 7002 339903 7002 339903 7002 3399

 

Some other contacts that may be useful to you during your studies at Holmes are provided below (according to campus location):

Melbourne Campus
ServiceLocationTel NumberComments
Hospital PrivateSt Vincent’s Private
59 Victoria Parade
Fitzroy Vic

9411 7111 
Hospital PublicSt Vincent’s Public
41 Victoria Parade
Fitzroy Vic		9231 2211In Australia, you would go to a hospital in an emergency situation (for example if you broke a bone or cut yourself badly, or for pre-scheduled surgery, treatment, that your doctor has recommended). We do not go to hospitals for non-serious illness, like flu, colds or allergic reactions. If you need to see a doctor, you should go to a medical centre or doctor’s surgery.

DoctorMelbourne City
Medical Centre
222 Exhibition St
Melbourne Vic

9639 9600 
Female DoctorWomen’s Health
Royal Women’s Hospital
20 Flemington Rd
Parkville Vic 3052

8345 2000 
DentistMelbourne City Dental
7 Village St
Docklands Vic 3008

9880 2040 
Drug and Substance AbuseAddiction Medicine Clinic
62 Gertrude Street
Fitzroy, Vic 3065

9231 6940The clinic assists people suffering from drug and alcohol addiction and can provide support and medical assistance in conjunction with St Vincent’s Hospital.

Counselling ServiceLifeline13 11 1424 Hour Telephone Counselling
For people dealing with mental health issues.

Gambling HelpGambler’s Help Line1800 858 858





If you are finding it difficult to handle your gambling problem on your own, it may be useful to seek professional help. Gambler’s Help can assist with free, confidential information and support services.
Visit www.gamblinghelponline.org.au

Legal Assistance Victoria Legal Aid
350 Queen St
Melbourne Vic		9269 0234Victoria Legal Aid (VLA) can help students with legal problems.  
VLA provides legal information, advice and assistance in relation to criminal issues, family breakdown, family violence, immigration, social security, mental health, debt and traffic offences.
Free interpreters are available at Victoria Legal Aid.

Quit Smoking

QUIT Line13 78 48Visit www.quit.org.au
Rental AssistanceConsumer Affairs1300 558 181Visit www.consumer.vic.gov.au

Fair Work RightsFair Work Ombudsman13 13 94Visit https://www.fairwork.gov.au/contact-us
and
https://www.fairwork.gov.au/find-help-for/visa-holders-and-migrants
Child Protection and ReportingDepartment of Families, Fairness and Housing West Division Intake - metropolitan only1300 664 977
AH 13 12 78		 
 Police000 
Sexual Assault and Harassment Assistance:
Victorian Sexual Assault Crisis Line 1800 806 292 
1800RESPECT (Domestic and Sexual Violence assistance) 1800 737 732 

 

Sydney Campus
ServiceLocationTel NumberComments
Royal North Shore HospitalWestborne St
St Leonards NSW

(02) 9926 7111In Australia, you would go to a hospital in an emergency situation (for example if you broke a bone or cut yourself badly, or for pre-scheduled surgery, treatment, that your doctor has recommended).  We do not go to hospitals for non-serious illness, like flu, colds or allergic reactions.  If you need to see a doctor, you should go to a medical centre or doctor’s surgery.

St Vincents HospitalVictoria Street Darlinghurst

(02) 8382 1111

Medical CentresGeorge Street Medical Centre
308 George Street
Sydney NSW 2000

9231 3211If you need to see a doctor, you can go to a medical centre or doctor’s surgery. It’s better to make an appointment, because you won’t have to wait.
NSW Police (Rocks) 123 George Street
Sydney NSW 2000

131 444For non emergencies, for example, to report a robbery or theft.
NSW Police School Liaison Officer 123 George Street
Sydney NSW 2000		Ben Purvis
0437 886 691 		Mr Ben Purvis’s job is to advise and assist students with crime prevention, drug information, and safety in the city. 

Fire, Emergency, Ambulance Sydney000You can call 000 from any pay phone, mobile or regular phone in Australia. This is an emergency number.

Counselling ServiceLife Line13 11 1424 Hour Telephone Counselling.
For people dealing with mental health issues.

Gambling HelpGambler’s Help Line1800 858 858Visit www.gamblinghelponline.org.au
This service is free and confidential.

Legal Assistance

Legal Aid1800 228 891Visit https://training-au.neotalogic.com/a/clcnsw-recommendation-service

Quit SmokingQUIT Line13 78 48Visit www.quit.org.au

Rental AssistanceConsumer Affairs13 32 20Visit www.fairtrading.nsw.gov.au

Fair Work RightsFair Work Ombudsman13 13 94Visit https://www.fairwork.gov.au/contact-us
and
https://www.fairwork.gov.au/find-help-for/visa-holders-and-migrants
Sexual Assault and Harassment Assistance:
NSW SEXUAL VIOLENCE HELPLINE 1800 424 017 
1800RESPECT (Domestic and Sexual Violence assistance) 1800 737 732 

 

Brisbane Campus
ServiceLocationTel NumberComments
Hospital PublicRoyal Brisbane Hospital
Butterfield Street,
Herston Qld		3636 8111In Australia, you would go to a hospital in an emergency situation (for example if you broke a bone or cut yourself badly, or for pre-scheduled surgery, treatment, that your doctor has recommended). We do not go to hospitals for non-serious illness, like flu, colds or allergic reactions. If you need to see a doctor, you should go to a medical centre or doctor’s surgery.

DoctorBrisbane City CBD & Day Medical Centre
1st Floor, Albert Street City Mall, Brisbane Qld

3211 3611 Female doctors are available and several languages are spoken
Visit www.cbdmedical.com.au

DentistSpring Hill Dental
363 Turbot Street, Brisbane Qld

3236 9298 
Drug and Substance Abuse 24 Hamilton Place, Bowen Hills Qld1300 656 800The clinic assists people suffering from drug and alcohol addiction and can provide support and medical assistance.

Counselling ServiceLife Line13 11 1424 Hour Telephone Counselling.
For people dealing with mental health issues.

Gambling HelpGambler’s Help Line1800 858 858Visit www.gamblinghelponline.org.au
This service is free and confidential.

Legal AssistanceLegal Aid 44 Herschel Street, Brisbane Qld

1300 651 188 
Quit SmokingQUIT Line13 18 48Visit www.quit.org.au

Rental AssistanceResidential Tenancies Authority 33 Herschel Street, Brisbane Qld

1300 366 311
1902 280 037		24hr hotline for tenants and landlords
www.rta.qld.gov.au
 
Fair Work RightsFair Work Ombudsman13 13 94Visit https://www.fairwork.gov.au/contact-us
and
https://www.fairwork.gov.au/find-help-for/visa-holders-and-migrants
Sexual Assault and Harassment Assistance:
Queensland Sexual Assault Help Line 1800 010 120 
1800RESPECT (Domestic and Sexual Violence assistance) 1800 737 732 

 

Gold Coast Campus
ServiceLocationTel NumberComments
Gold Coast University Hospital (Emergency Department)115-157 Queen Street
Southport QLD 4215		1300 744 284

In Australia, you would go to a hospital in an emergency situation (for example if you broke a bone or cut yourself badly, or for pre-scheduled surgery, treatment, that your doctor has recommended). We do not go to hospitals for non-serious illness, like flu, colds or allergic reactions. If you need to see a doctor, you should go to a medical centre or doctor’s surgery.

Chevron Renaissance Medical CentreChevron Renaissance Shopping Centre Shop 45 Elkhorn Avenue, Surfers Paradise Queensland 4217

(07) 5539 9177https://www.surfersparadisepharmacy.com.au/medical-centre/
Surfers Health Medical CentreCircle on Cavill
Shop 27/3184 Surfers Paradise Boulevard, Surfers Paradise Queensland 4217

(07) 5592 5999If you need to see a doctor, you can go to a medical centre or doctor’s surgery. It’s better to make an appointment, because you won’t have to wait.
Holmes Institute 24 hour emergency contact

 03 7002-3399This is a 24 hour emergency number for all Holmes Institute Campuses
Pacific Fair Dental SurgeryShop 325 Pacific Fair Shopping Centre
Hooker Blvd
Broadbeach QLD, 4218

(07) 5538 6504 
Surfers Paradise Police Station23 Orchid Ave, Surfers Paradise QLD 4217(07) 5657 6888 or 131 444 (Non Urgent)

For emergency situations call the National Emergency Service number 000 https://www.police.qld.gov.au/

Cairns Esplanade Police BeatLagoon Complex, The Esplanade, Cairns City, 4870

(07) 4050 7330 or 131 444 (Non Urgent) 
Fire, Emergency, AmbulanceNational000You can call 000 from any pay phone, mobile or regular phone in Australia. This is an emergency number.

Counselling Service & Crisis Support

Life Line13 11 1424 Hour Telephone Counselling. For people dealing with mental health issues. https://www.lifeline.org.au/
 Health Direct

 https://www.healthdirect.gov.au/mental-health-helplines
Gambling Help

Gambler’s Help Line1800 858 858Visit www.gamblinghelponline.org.au    This service is free and confidential.
Legal Assistance

Legal Aid Queensland

1300 65 11 88https://www.legalaid.qld.gov.au/Home
Quit Smoking

QUIT Line13 18 48Visit www.quit.org.au
Rental Assistance

Consumer Affairs13 32 20Visit www.fairtrading.nsw.gov.au
Provide education, assistance, advice and guidance on Australian workplace laws

Fair Work Ombudsman13 13 94https://www.fairwork.gov.au/
https://www.fairwork.gov.au/tools-and-resources/fact-sheets/rights-and-obligations/international-students
Visas and ImmigrationDepartment of Home Affairs

 https://immi.homeaffairs.gov.au/
Sexual Assault and Harassment Assistance:
Qld Sexual Assault helpline

 1800 010 120https://qsan.org.au/support/qld-sexual-assault-helpline/
1800RESPECT (Domestic and Sexual Violence assistance) 1800 737 732 

 

Cairns Campus
ServiceLocationTel NumberComments
Cairns Hospital (Emergency Department)165 Esplanade, Cairns North QLD 4870(07) 4226 0000In Australia, you would go to a hospital in an emergency situation (for example if you broke a bone or cut yourself badly, or for pre-scheduled surgery, treatment, that your doctor has recommended). We do not go to hospitals for non-serious illness, like flu, colds or allergic reactions. If you need to see a doctor, you should go to a medical centre or doctor’s surgery.

Cairns 24 Hour Medical Centre156 Grafton St | Corner Florence & Grafton Sts, Cairns City QLD 4870(07) 4052 1119

https://www.hotdoc.com.au/medical-centres/cairns-QLD-4870/cairns-24-hour-medical-centre/doctors

If you need to see a doctor, you can go to a medical centre or doctor’s surgery. It’s better to make an appointment, because you won’t have to wait.

Cairns Online Medical Booking System

Online https://www.hotdoc.com.au/search?filters=specialty-27&in=cairns-QLD-4870
Holmes Institute 24 hour emergency contact

18 Lake Street, Cairns03 7002-3399 This is a 24 hour emergency number for all Holmes Institute Campuses
Qld Police (Cairns)5 Sheridan St, Cairns City QLD 4870

(07) 4030 7000 or 131 444 (Non urgent)

For emergency situations call the National Emergency Service number 000
Cairns Esplanade Police BeatLagoon Complex, The Esplanade, Cairns City, 4870

(07) 4050 7330 or 131 444 (Non Urgent)https://www.police.qld.gov.au/
Fire, Emergency, AmbulanceNational000You can call 000 from any pay phone, mobile or regular phone in Australia. This is an emergency number.

Counselling Service & Crisis Support

Life Line13 11 1424 Hour Telephone Counselling. For people dealing with mental health issues.   https://www.lifeline.org.au/
 Health Direct

 https://www.healthdirect.gov.au/mental-health-helplines
Gambling Help

Gambler’s Help Line1800 858 858Visit www.gamblinghelponline.org.au    This service is free and confidential.

Legal Assistance

Legal Aid Queensland

1300 65 11 88https://www.legalaid.qld.gov.au/Home
Quit Smoking

QUIT Line13 18 48Visit www.quit.org.au
Rental Assistance

Consumer Affairs13 32 20Visit www.fairtrading.nsw.gov.au
Provide education, assistance, advice and guidance on Australian workplace laws

Fair Work Ombudsman13 13 94https://www.fairwork.gov.au/
https://www.fairwork.gov.au/tools-and-resources/fact-sheets/rights-and-obligations/international-students
Visas and ImmigrationDepartment of Home Affairs

 https://immi.homeaffairs.gov.au/
Sexual Assault and Harassment Assistance:
Qld Sexual Assault helpline

 1800 010 120https://qsan.org.au/support/qld-sexual-assault-helpline/
1800RESPECT (Domestic and Sexual Violence assistance)

 1800 737 732 
Cairns Sexual Assault ServiceThe Solander Centre, 182 Grafton Street, Cairns QLD 487007 4031 3590http://www.true.org.au/Counselling/cairns-sexual-assault-services